Gravity Internet – Network Operations Centre

Regular maintenance on all our Plesk hosting servers. The following systems or applications have been updated:

• ModSecurity – updated to 2.5.12
• MySQL – updated to 5.0.90
• PHP – updated to 5.2.12

Regular maintenance on all our Plesk hosting servers. The following systems or applications have been updated:

• CentOS 5.4 – operating system update
• MySQL – updated to 5.0.89
• PHP – updated to 5.2.12
• ClamAV – updated to 0.95.3
• PostgreSQL – updated to 8.1.18
• WordPress – updated to 2.9.0
• Drupal – updated to 6.14
• Joomla – updated to 1.5.15

Regular maintenance on all our Plesk hosting servers. The following systems or applications have been updated:

• MySQL – Updated to 5.0.84
• PHP – Updated to 5.2.11

We have experienced some minor problems on one of our core routers (the-r01) over the last couple of days so in order to eliminate any further service disruptions, we will be replacing the hardware this evening. This will affect some of our DSL and Ethernet customers.

Maintenance Window: Thursday 1st Oct Feb 0000-0600 (BST)

Activity: Replacement of the Cisco 7600 core router the-r01.

Customer Impact: Customers should anticipate as much as 1 to 2 hours outage during this time.

Report: Hardware replaced with no problems. Services resumed at 0258 after 51 mins downtime.

We apologise for the inconvenience that this will cause and wish to reassure you that any downtime will be kept to a minimum.

We have added a new page on our Technical Support website to show how to check the attenuation and signal-to-noise ratio (SNR) information on broadband routers. These details are important to determine the performance of the DSL service.

http://support.gravity.net.uk/index.php/How_to_check_Attenuation_and_SNR

Regular maintenance on all our Plesk hosting servers. The following systems or applications have been updated:

• Drupal – updated to 6.13
• Joomla – updated to 1.5.13
• phpBB – updated to 3.0.4
• python – updated to 2.4.3
• ruby – updated to 1.8.5
• WordPress – updated to 2.8.4
• ZenCart - updated to 1.3.8

We are investigating a report with our Email Hosting systems that is causing delays with sent emails.

Update at 1830:

The issue has been resolved. It seemed that a couple of our servers were the target of a rather large spam attack. The spam email filled up the mail queues, and resulted in all emails being delayed. The mail queues have now been purged, and the source of the attack isolated and blocked.

Regular maintenance on all our Plesk hosting servers. The following systems or applications have been updated:

• ClamAV – Updated the anti-virus toolkit to 0.95.2
• MySQL – Updated the database server to 5.0.83
• CubeCart – Updated to 4.3.1
• osTicket – Updated to 1.6.4
• phpWiki – Updated to 1.3.14

More free applications have been added to the repositories:

• Advanced Guestbook 2.4.3 – PHP-based guestbook script
• Classifieds 1.0 – An online classifieds system.
• Links 1.0 – An online link management system.
• net2ftp 0.96 – Web based FTP client
• perlfect search 3.37 – Site indexer and search engine
• phpDocumentor 1.4.1 – JavaDoc-like automatic documentation generator for PHP

These new additions bring the total number of free ‘one-click’ install applications to 95. They are available to all our Web/Combo/Reseller Hosting customers.

Regular maintenance on all our Plesk hosting servers. The following systems or applications have been updated:

• CentOS 5.3 – Operating system update
• MySQL – updated to 5.0.79

• SugarCRM – updated to 5.2.0
• Magento – updated to 1.3.0
• Gallery – updated to 2.3
• Pinnacle Cart – updated to 3.6.3

1130 – We have been informed of a loss of connectivity in the Kingston BT exchange. Kingston serves as an aggregation point for DSL services in the surrounding areas. Engineers are on their way to site.

1530 – Engineers have established that the fault is due to a broken fibre. The fibre has been replaced with a temporary patch to restore service. We can confirm that all our affected xDSL users have service restored.

1730 – The temporary fibre patch has now been replaced with a permanant fix, all affected services are now operational as normal.