Privacy Policy

revision 2.0
20th October 2008

Introduction

The purpose of this policy is to explain how Gravity Internet Limited collects, protects and uses personal data. Gravity Internet Limited is committed to ensuring that any personal data, either supplied by its customers or is generated by its business activities, is collected and processed lawfully in accordance with the UK Data Protection Act 1998.

Gravity Internet Limited needs certain personal data to enable it to provide its products and services to its customers and end users. Personal data will generally include (but not limited to): company name/address/size/sector, individual contact names/job titles/numbers/email for delivery, installation, support and billing. Gravity Internet Limited also has access to personal data that is generated over our network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances, Gravity Internet Limited may also collect financial information about its customers and end users from third parties to enable Gravity Internet Limited to assess its risks in granting credit terms and contact information about organisations Gravity Internet Limited considers may be interested in its products and services.

How does Gravity Internet obtain personal data?

Gravity Internet Limited obtains personal data in a number of ways such as from customer order forms, enquiries, and from resellers who pass on personal data to Gravity Internet Limited about end users.

How does Gravity Internet use the personal data that it holds?

Providing and improving the Gravity Internet service

Most of Gravity Internet Limited use of personal data is necessary to enable it to provide a service to its customers. In addition, Gravity Internet Limited may use personal data to improve on the level and type of service offered to its customers. Gravity Internet Limited may process personal data for the purposes of sales analysis and customer usage statistics.

Direct marketing

Gravity Internet Limited may, from time to time, inform its customers and end users and potential customers of information that could be of interest to you. Customers and other recipients of information from Gravity Internet Limited may indicate at any time should they no longer wish to reveive this information.

To whom does Gravity Internet disclose personal data?

Gravity Internet Limited will only pass on personal data within its internal departments, unless a prior agreement has been made with a customer to pass on its details, or unless we are required by law to pass on your personal data.

How does Gravity Internet protect the personal data it holds?

Gravity Internet Limited takes customer confidentiality and security very seriously. Gravity Internet Limited has implemented appropriate internal security procedures that restrict access to, and disclosure of, personal data. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Gravity Internet Limited will also actively investigate and cooperate with law enforcement agencies in the unlikely event that it receives any allegations of abuse or violation of system or network security.

Customers Rights

European Economic Area legislation gives individuals whose personal data is held by Gravity Internet Limited specific rights to access and rectify personal data held about them. These include the right to obtain from Gravity Internet Limited for a prescribed fee:

  • Written confirmation that personal data is held
  • The purpose(s) for which it is being used
  • The source(s) of the personal data
  • Details of any recipients
  • Request the deletion or rectification of any inaccurate data
  • To object to any unsolicited information sent by Gravity Internet Limited regarding promotions or new products and services

Contact Details

If any individual wishes to contact Gravity Internet Limited regarding the personal data held about them or has any other question about Gravity Internet Limited data privacy procedures they should send a letter to Gravity Internet Limited.

Policy Updates

As part of Gravity Internet’s commitment to compliance with data privacy requirements and to reflect changes in operating procedures, we will show any revisions to our policy here.